what to expect
When looking for veterinary care for your companion animal, horse, or livestock you should be able to count on friendly service and excellent patient care. At Ranch Docs we take pride in providing superior health care for all of our patients, large and small, as well as compassionate client service.
We care about the health of your pets which is why we like to see them on a yearly basis. Yearly exams are a great way to keep your pet in good health by helping to detect illness before it becomes a bigger problem. Regular vaccines also help to keep your pet protected against some of the common diseases that can affect your pet.
We are always happy to meet new clients and your four-legged companions. To help keep wait times down we appreciate having appointments booked in advance but we can accommodate emergency cases as they arise. Please bring any history you have from previous clinics to help us give the best care for your pet.
Our team is compassionate and enthusiastic to continue developing our knowledge and skills in all areas. Dr. Ryan Mohr is a Certified Animal Chiropractic Specialist available for a variety of species, including horses, dogs, and cats.
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Frequently Asked Questions
Q: Do I need to book an appointment before bringing in my pet?
A: Booking an appointment ahead of time for your pet is recommended. Emergency cases are the exception and we will see your pet right away.
Q: How far ahead do I need to book for my appointment / surgery?
A: For annual health exams, vaccines, medical cases and other appointments we can usually
book within the same week, but we try for your earliest convenience. For surgeries we can usually book within a week or two.
Q: My pet is coming in for a routine surgery. What do I need to know before bringing them in?
A: For all of our routine surgeries your pet should be fasted the night before, no food after 8 pm.
Water can still be available to them overnight and in the morning. We ask that you drop off your
pet between 7:45 and 8:15 am the morning of surgery. A registered technician will meet with
you and go over options available for the surgery and answer any questions your have prior to
your pet undergoing anesthesia. You will be contacted after surgery with an update. Our
surgeries are done first thing in the morning so your pet can be picked up the same day. When
you come to pick up your pet the registered technician will go over the discharge information
and answer any home care questions.
Q: Does my pet need blood work done before surgery?
A: Blood work is a great diagnostic tool that can help veterinarians determine your pet’s overall
health before undergoing anesthesia. Our pre-surgical blood work consists of a complete blood
cell count (counts the number of red and white blood cells as well as platelets and other values
to determine organ function) and a chemistry panel (looks at the values of natural chemicals
and electrolytes in the blood). This gives us a good idea of how well your pet can handle
metabolizing the anesthetic drugs (done through the liver and kidney) as well as ability to form a
blood clot, ability to fight off infection and more. Blood work is always recommended for all
healthy patients as it provides a good baseline to compare to if your pet gets sick later on. For
our younger patients undergoing spays and neuters blood work is optional.
Q: Do I really need to bring my pet back for a booster vaccine?
A: Young puppies and kittens rely on the immunity given to them from their mother for the first
6-8 weeks of life, after that, they need to start developing their own immunity. For most of these
pets, their immunity cannot develop fully after just one vaccine so a booster is needed 3-4
weeks after the initial vaccine. These boosters allow your pet the best chance to fight off the
common diseases the vaccines cover.
Q: Can I have a refill on my prescription?
A: Each case is different for each patient so the best way to answer this question would be to
call into the clinic so we can look at your file and get your prescription as soon as we can.
We recommend giving our technicians 24 hours to refill prescriptions. If needed, same day call us a few hours ahead of intended pick up time. Patients must be seen within the past year for prescriptions to be filled.
Q: Do you offer payment plans?
A: No, payment is due at time of service. There are options, such as PetCard and Scratch Pay, if you need help financing an expensive procedure.
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Payment Options
1. Payment is expected at the time of service. In order to focus on our patients' needs, customer service and minimizing costs, we do not routinely bill clients.
2. We accept debit, credit cards (Visa or Mastercard) checks, and cash. All cards must be signed by the owner of the card. We are also happy to keep a credit card number safely and securely attached to your client account which may be authorized with your permission for use in emergencies or when a relative or neighbor is taking care of your pets while you are away.
3. When unexpected illness strikes a pet, unexpected expense strikes as well. Ranch Docs understands this and is able to make some special arrangements through the Petcard (iFinance Canada) program or through ScratchPay. It takes a mere 5-10 minutes to complete an application. We can help you apply while at our clinic by calling in your application over the phone, or you can apply online at: www.petcard.ca or www.scratchpay.com
4. Pet insurance can be a great way to prepare for the unexpected. To find the best coverage for your pet, take a look at the options available through a few different companies. Here are some of the main insurance companies we deal with:
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Trupanion - http://trupanion.com/canada
PetSecure - https://www.petsecure.com/
PetPlan - https://www.gopetplan.ca/
Pets Plus Us - https://www.petsplusus.com/
